Welcome to Quixao! Our commitment is to provide exceptional customer support to ensure you have the best possible experience with our products. If you have any questions, concerns, or need assistance, please refer to the information below or contact us directly at support@quixao.com.

1. Contact Information

• Email: support@quixao.com
• Response Time: We aim to respond to all inquiries within 24-48 hours, excluding weekends and holidays.

2. Business Hours

• Monday to Friday: 9:00 AM - 6:00 PM (EST)
• Saturday and Sunday: Closed
• Holidays: Closed on major public holidays

3. Order Inquiries

For any questions regarding your order, including tracking information, changes, or cancellations, please provide your order number and the email address used at the time of purchase when contacting us.

4. Shipping and Delivery

• Processing Time: Orders are typically processed within 1-3 business days.
• Shipping Time: Varies depending on the shipping method selected and your location. Estimated delivery times will be provided at checkout.
• Tracking: Once your order has shipped, you will receive a confirmation email with tracking information.

5. Returns and Exchanges

If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy:

• Return Period: Returns are accepted within 30 days of the delivery date.
• Condition: Products must be unused, unopened, and in their original packaging.
• Return Process: Contact support@quixao.com with your order number and reason for return. We will provide you with a return authorization and instructions.
• Refunds: Once your return is received and inspected, we will process your refund to the original method of payment within 5-7 business days.
• Exchanges: For exchanges, please specify the product you wish to receive in exchange for your original purchase.

6. Product Issues

If you encounter any issues with your Quixao products, such as defects or damage upon arrival, please contact us immediately with the following details:

• Order number
• Description of the issue
• Photos of the product and packaging

7. Frequently Asked Questions (FAQs)

Please visit our FAQ page for quick answers to common questions about our products, ordering process, shipping, and more.

8. Privacy and Security

Your privacy and security are of utmost importance to us. For detailed information on how we protect your personal data, please review our Privacy Policy.

9. Feedback

We value your feedback and strive to improve our products and services continuously. If you have any suggestions or comments, please do not hesitate to share them with us at support@quixao.com.

Thank you for choosing Quixao. We are here to support you and ensure you have an exceptional experience with our brand.

For additional assistance, please reach out to our support team at support@quixao.com. We are always happy to help!