Refund & Returns Policy

Overview

Last updated: 1-Jan-2026

At Quixao, customer satisfaction is important to us.

Returns

  • Due to the nature of health and dietary supplements, we do not accept returns on opened or used products.
  • Products must be unused, unopened, and in original packaging to be eligible for return.

Refunds

  • Refund requests must be made within 7 days of delivery.
  • Refunds are issued only for:
    • Damaged products
    • Incorrect items received
  • Shipping costs are non-refundable.

How to Request a Refund

Email us at support@quixao.com with:

  • Order number
  • Photos of the product (if damaged or incorrect)

Approved refunds will be processed within 5–10 business days.

Shipping Policy

Last updated: 1-Jan-2026

Order Processing

  • Orders are processed within 1–3 business days.
  • Orders placed on weekends or holidays are processed next business day.

Shipping Time

  • Estimated delivery: 5–12 business days (may vary by location).
  • Delays may occur due to customs, weather, or courier issues.

Shipping Charges

  • Shipping fees are calculated at checkout (if applicable).

Incorrect Address

Please ensure your address is correct. Quixao is not responsible for lost shipments due to incorrect address details.ated to refunds and returns.